We know that sometimes a fit can be not quite what you wanted, which is why you have 14 days to return your order for a full refund (excluding any shipping costs). 

We offer free returns for UK orders - please email us at hello@lavaand.com to request a shipping label, stating your name and order number. Please note, you must have access to a printer to print the label

International customers are responsible for covering return shipping costs, and we advise you choose a tracked method of shipping. The goods must be returned to us in the original condition, unworn and undamaged with tags still attached within 14 days of receiving your parcel. 

When we receive your item, we aim to process the same day of receipt. Once processed, we will email you to confirm the refund. Please allow 7 days for the refund to clear into your bank account.

All orders will be refunded in the full amount paid excluding delivery charges and any promotional discounts applied to the total amount paid.

See here for our full Returns Policy.